Q : A closer look at groups and technology in queuing

Abstract: This thesis is the result of a project done on the subject of queuing, looking mainly at the behavior of the people doing it and relating it to the context they are in. The focus is on the notion that queues are not only made up of individuals but also groups, a notion that has previously been overlooked in studies of queues. This thesis is based on ethnographic studies and is strongly related to design of technology for supporting queuing situations. The main focus in the design is on supporting groups, flexibility and mobility in queues.