Contemporary transnational collaboration in IT development : A case study in the roles of engineering culture

Abstract: Today’s transnational IT development requires complex collaborations which are often hindered by differences in the culture, geography (time zones), and the work habits of the people involved.  This study was conducted in the real-world environment of a global telecom company. The data demonstrates some of the problems which can arise when attempting transnational IT development, particularly in the field of engineering. Using case study research method, collaboration barriers can be found and research insights are generated from collaborative interruptions and communication behaviors. Although technologies and working principles do enhance performance, I argued that social considerations in transnational collaboration are needed to study as top priority. Particularly in the engineering working context, most people are often either unaware of potential collaboration conflicts or unprepared to solve them. In some technology solutions gaps are existed between human’s intentions and practical supporting functions. In this paper, the finding shows that social considerations in transnational IT development result significant influence to collaboration which clears the picture and brings more understanding between individuals, mechanisms and IT products. In addition, this study also confirms that social approach does increase certain level of improvement in transnational collaboration.