Manpower Establishment resource plan result and setup presentation
Abstract: The aim of this master thesis was to analyze the current presentation of data in the crewplanning system for airlines and to give suggestions for changes and/or present new ways ofrepresenting data either in figure or in graphics. The main demand was to provide users withessential information in a comprehensible and an easy-to-use way.This thesis was a way to enlighten the existing problems in the system and to show how theseproblems can be solved by considering the users’ needs while keeping Interaction Designprinciples in mind.In order to analyze the existing problems and to achieve the thesis goal different methods suchas Documentation analysis, Interview, Cognitive Walkthrough, Morphological charts andIterative Design and Prototyping were used.Jeppesen develops software for airlines, ships and trains. Manpower is one of the newsoftware which is developed by Jeppesen for managing airline crew and one of their firstclients is SAS. SAS is now in production phase meaning that they are testing the system andare using it in parallel with the old system that they got. This gives them the opportunity toboth get acquainted with the system and debug Manpower. Because of SAS being inacceptance phase and end-users not being located in Gothenburg, unfortunately only one visithas been paid to end-users. Most of the information has been provided by internal users atJeppesen. After gathering the information and analyzing the results of interviews, paperprototyping was done and internal users were asked to evaluate the prototypes. In two roundsof iteration, users’ suggestions were considered and the final decision was made. For thereason that all the suggestions could not be implemented in the time format of the thesis, userswere asked to vote for the three most important features which needed to be implemented.The result was reviewed and the one which fitted in the time frame was picked to beprogrammed.I am proud to say this work had a fruitful result and most of the design ideas were cherishedby Jeppesen.
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