Interactive and embedded product information : - A user-centered approach performed at Atlas Copco Industrial Technique

Abstract: Atlas Copco Industrial Technique creates large amounts of product related information needed by their users to use their systems and products safely and correctly. This enables them to get the required information for how to repair, troubleshoot and configure the system. Up until now this information has been presented using traditional media, such as printed documents, PDFs and basic online help. This way of information presentation is time consuming, unproductive and confusing for the users. The purpose of this thesis is to find out which type of product information needs to be in two specific products from Atlas Copco, Power Focus 6000 and ToolsTalk 2, and how this information should be presented in an agile way so that the users can easily access the information, interact with the systems and find solutions to their problems. The results gathered from individual interviews, a focus group and a design workshop showed that there were many improvements that could be done in these systems. These results generated design implications and proposals that were implemented on the existing ToolsTalk 2 interface as a demo with help from the development team.