Digital Transformation within Public Administration : And what part Organizational Culture plays in it

Abstract: Digital Transformation (DT) is becoming a comprehensive part of everyday lives. It has become disruptive to the point that it has transformed the way we live, work and interact with each other. One area which has been affected by DT are Public Administrations (PA). DT is changing both the expectations of the performance of PA’s, but digitalization also transforms their objects and processes. To understand how DT affects PA’s, research often addresses external reasoning. This research paper instead explores internal reasoning; that is to say the PA’s organizational culture. It does so by asking what dimensions of Organizational Culture (OC) impacts DT within PA with the conclusion that (1) Communication as a part of OC decelerates DT (2) Competence Development can create acceptance of DT and (3) Social Sustainability holds DT accountable.