Learning by the use of Business Intelligence   : A case study made from an Organizational Behaviour Management perspective

Abstract:

Researchers claim that to improve business and really make an impact on the market it is critical to develop organizational capabilities and create organizational learning. Business Intelligence (BI) has during the latest years gained lots of attention among organizations for being a tool that can help improve the business. However, even though organizational learning is critical at the same time as BI has become a main tool to improve the business the linkage between these two concepts has not been a topic for research. This thesis is taking an Organizational Behaviour Management (OBM) perspective when analyzing whether BI-tools create the right conditions for learning. A case study was made at Skanska Sverige AB where their three largest BI-tools were analyzed. The study was made in three steps; by an individual analysis of the tools, a questionnaire sent to all operational managers who uses the tools and by interviews with nine of these managers. The analysis of the tools indicated that the BI-tools at Skanska Sverige AB do not currently create the right conditions for learning. Few actions are taken because of the information in the tools.