Design and Evaluation of a Mobile Ticket System

Abstract: The purpose of this master thesis was to examine the possibility to develop an overall alternative solution, to the current mobile applications used for public transport in the region of Skåne, Sweden. The aspect and development of the new application was based on interaction design and usability. The thesis has two main parts; a study and analysis of usability and design in the present applications as well as a study about the usage of the applications including ticket purchasing. The other part is designing and developing an applicationprototype for Windows Phone. The solution is a travel-planner with functionality of purchasing tickets. During the analysis several methods were used for gathering data and analyse these. Different approaches were also used in the testing phase of the project. The development of the application had two parts, design and implementation. Design features and functionality in the mobile application were chosen through a series of methods, such as brainstorming, interviews, expert reviews and design patterns. A Lo-Fi prototype was developed in the beginning of the design process. This prototype was the foundation for the development of the application. By combining the theoretical with the design and development part, a Hi-Fi prototype was developed and tested on users which concluded in a refined final prototype.