End-to-end supply chain measurement framework and metrics - A case study for COMPANY X

Abstract: As part of the supply chain management, performance measurement has gained a lot of attention from both academic and business environments over the last years. Still, the existing theories on measurement system design and selection of metrics stand insufficient to provide significant support in strategy development, decision-making and performance improvement. The aim of this paper is to propose a specific measurement framework and relevant metrics for Company X to measure the performance of the end-to-end Product X supply chain. Product X supply chain is considered unstable and unreliable, and its performance is poorly measured. The proposed measurement framework is based on a selection of top cited theoretical measurement models and the suitability of metrics is grounded according to data obtained from interviews at Company X (case study). The suggested measurement system supports problem diagnosis and provides the necessary feedback to enable the Company X to take the appropriate corrective measures. As a result, it contributes to improved efficiency and effectiveness of the end-to-end Product X supply chain. Besides the Product X specific measurement framework, which is highly contextual, the suggested theoretical model is applicable to other supply chains within Company X, as well as to supply chains in various industries.