The Critical Success Factors in implementation of Software Process Improvement Efforts: CSFs, Motivators & Obstacles

Abstract: The Software Engineering Institute statics shows that: the development and cost of software projects have become relatively very high due to complexity of systems that make software process more complex to be managed. Thus, it is essential to consider the SPI factors that directly affect the process and try to explore the best solution that helps in best management of the software process which ultimately produce the desirable result i.e. help in meeting the basic attributes of the project i.e. time, delivery and the quality. While in the comprehensive literature review, it becomes obvious that CSFs plays a vital role in the implementation of SPI and change process. However, effective used of factors such as management commitment, staff involvement etc. that influence the change process is still an argument questions. Number of research conducted in this regards but this question still un-answered. Literature review also explores that motivators and obstacles both have positive and negative impact on the SPI process respectively. These motivators and obstacles also help in motivating and removing hurdle in the change process, if carefully identify and appropriately used. To answers, the above questions we conducted this study (thesis) that is based on empirical study that comprises of structure interview with eight SPI practitioners in 5 different organizations across Sweden, Pakistan, Denmark and Norway. The study (thesis) result shows the lists of CSFs, motivators and obstacles that have positive impact on change management. The finding of study (thesis) guides the practitioners in the overall process of SPI initiatives program that provides better mechanism to manage the SPI activities. Additionally, helps in enhancing the overall productivity and in the cost effective implementation of the process improvement program.