Procuring and Outsourcing IT contingent talent workers in the digital era: A Work System Lens : Information Technology Outsourcing

Abstract: Digital age is a challenging period for multinational companies resulting in a greater need for flexible organisational activities creating a huge demand for IT contingent talent workers. The purpose of this study is to examine the challenges associated with this growing phenomenon. Drawing on the work system theory as the theoretical lens governing this research and viewing organisational activities as work system is the central unit of analysis. As a consequence of pragmatism world view, qualitative methodology is designated to answer the research question. A case study strategy was conducted from a multifaceted perspective and observation, as well as semi-structured interviews are selected as methods of investigation using the work system theory concept. The findings indicate some notable challenges associated with outsourcing IT activities and conclude with a strategic framework of how multinational companies ought to best manage IT contingent procurement process of talent workers. The proposed framework might be used as the foundation for managing IT contingent talent in global firms as well as for further research in the IS research community.