Identifying Dimensions of Information Quality: Development of a Model to Support Information Flow in Malawi Health Information Systems

Abstract: This thesis explores and maps the current flow of information within the Malawi Health Information Systems (HIS), which is paper based but now moving towards a digitalized system. This transition provides a unique opportunity to map and study how dimensions of Information Quality (IQ) can indicate the effectiveness of information flow. In comparing the paper based information flow and the transition towards digitalization, this research can not only indicate whether or not such transition could yield a positive outcome, but also demonstrate how effective data management system could have far reaching consequences ranging from economic to social. This research takes the form of a Design Science. Due to the novelty of research conducted on the information flow of Malawi HIS, providing an innovative and purposeful design solution would be the best approach to this research topic. As the first step in design theory is to understand the design environment, this research addresses its application domain: Malawi Health System, Malawi Health Information System, and Integrated Disease Surveillance and Response. As part of the improvement of the Malawi HIS includes digitalization, our design process also takes into consideration Supporting Life’s mobile health application. Following the rigor cycle in developing a new artifact, a model of information flow within Malawi HIS, this research is grounded on existing theories in science and evaluates the design ideas through the lens of the justificatory knowledge of Information Quality. Dimensions pertaining to accessibility, completeness, concise representation and timeliness are most likely to improve while as dimensions of appropriate amount and ease of manipulation are likely to be improved. Additionally, dimensions of believability, consistent representation, relevancy, reputation and value added could be affected in the future implementation stage of the artifact proposed.