The Impact of ICT in the Eyes of Hotel Managers (Cyprus)

Abstract: The impact of ICT (Information Communication Technology) hotel and hospitality industries has been widely recognised as one of the major changes in the last decade: new ways of communicating with guests. Little attention has been paid to the role played by the various General Managers. This research paper seeks to find out impact of ICT on the business aspects of hotel administration in the eyes of the General Managers, its impact on service delivery and the future impact of ICT.