Application Outsourcing Governance Model : Critical components of a Successful Application Outsourcing Governance Framework

Abstract:

Emerging technologies have changed the environment of global competition; many IT-firms are adapting new trends of offshore software development to attain latest and low costs services. This research report is aimed to fill the literature void on application outsourcing governance and emphasize on the components critical for a successful application outsourcing governance model. The research is conducted on a service-buyer IT-firm which forwards software development assignments to its vendors locally as well as globally. Research employs qualitative method where social constructivist philosophical worldview is used to gain practical understanding of participants’ viewpoints on the research topic; research uses inductive approach which is intended at theory building. Three types of interview methods are used for data collection; analytical process of Grounded Theory is used to analyze the data systemically. GT coding technique is used to code collected data into different concepts by constant comparison and by asking questions; similar concepts are gathered under different categories. One core category and seven key categories are emerged from the data; these categories represent the key components of application outsourcing governance model. Finally, these components integrate in order to form application outsourcing governance framework for successful deliveries of application outsourcing projects.