Essays about: ": IT Service Management – A paradigm shift from technology to service providers"

Found 1 essay containing the words : IT Service Management – A paradigm shift from technology to service providers.

  1. 1. IT Service Management - A paradigm shift from technology to service providers

    University essay from Lunds universitet/Institutionen för informatik

    Author : Alexander Lindén; Johan Andersson; [2011]
    Keywords : best practices; IT service; QoS; ITSM; business IT alignment; SLA; Technology and Engineering;

    Abstract : Studies indicate that organizations are having problems to deliver IT services that correspond with the business processes. These problems are mainly a result of misalignments between business- and IT processes where IT processes have to be centralized, instead of separated from organizations. READ MORE