Essays about: "A STUDY ON SERVICE GAP MODEL"

Showing result 11 - 15 of 85 essays containing the words A STUDY ON SERVICE GAP MODEL.

1. 11. Contextualizing Customer Feedback: A Research-through-Design Approach - Alternative Approaches and Dialogical Engagement in Survey Design

   University essay from Uppsala universitet/Människa-datorinteraktion

   Author : Rasmus Svensson; [2023]
   Keywords : Human-Computer Interaction; Research-through-Design RtD ; Digital Service Design; Enterprise Resource Planning ERP systems; Invoicing; Customer Experience CX ; Customer Satisfaction CS ; Contextualization; Dialogical Approach; Customer Journey; Survey design; Questionnaire design; Net Promoter Score NPS ; Customer Satisfaction Score CSAT ; Customer Effort Score CES ; Chatbot; Virtual Agent; Customer Support Agent; Design Guidelines; Double Diamond; User Experience UX ; User Interface UI ; Interaction Design ID ;

   Abstract : Providing context behind customer feedback remains a challenge for company’s who rely on approaching Customer Experience (CX) through standardized Customer Satisfaction (CS) metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). Practical guidelines for monitoring CS throughout the customer journey are limited, creating a gap in academic research. READ MORE

3. 12. Enhancing Car Owners' Participation in P2P Carsharing : A Study on Motivating Factors, Barriers, and the Role of Digital Service Design in Sweden

   University essay from Högskolan i Halmstad/Akademin för informationsteknologi

   Author : Huihan Zhang; [2023]
   Keywords : P2P carsharing; digital service design; car owners; participation; motivating factors and barriers;

   Abstract : Peer-to-peer (P2P) carsharing services offer a promising strategy for sustainable mobility, yet their uptake in Sweden has been slower than anticipated, particularly among car owners functioning as service providers. This study seeks to address this gap in understanding by examining the factors influencing these car owners' decisions to participate in P2P carsharing services. READ MORE

4. 13. Born Digitals internationalization - the challenges and success factors from a business model perspective

   University essay from Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

   Author : Alva Beckman; Caroline Claesson; [2023]
   Keywords : Born Digitals; Internationalization; Value Capturing; Value Delivery; Value Creation;

   Abstract : The new phenomena, Born Digitals, is rapidly growing in the international business landscape. However, academics are still lacking knowledge about what success factors and challenges these firms may face during an international expansion. READ MORE

5. 14. When is Electric Freight Cost Competitive? : Computational modeling and simulation of total cost of ownership for electric truck fleets

   University essay from Linköpings universitet/Institutionen för ekonomisk och industriell utveckling

   Author : Anton Zackrisson; [2023]
   Keywords : electric freight; battery-electric trucks; total cost of ownership; decision making under deep uncertainty DMDU ; cost-competitiveness; exploratory modeling and analysis EMA ; EMA workbench; quasi-Monte Carlo method; VRP; EVRP; elektrifiering; godstransport; elektriska lastbilar; total ägandekostnad; kostnadskonkurrenskraft; ruttoptimering;

   Abstract : Battery electric trucks (BETs) offer environmental benefits in terms of reduced carbon emissions and enhanced energy efficiency but have been challenged with economic viability compared to conventional internal combustion engine trucks (ICETs) caused by substantial acquisition costs, limited charging infrastructure, and concerns regarding range and payload capacity.  Previous studies focus on TCO at the vehicle or policy level but overlook the system and firm-level impacts. READ MORE

6. 15. Boosting Outcome-Based Business Models – The Role of the Consulting Industry : A case study at Capgemini Invent

   University essay from Uppsala universitet/Industriell teknik

   Author : Jonas Röper; [2023]
   Keywords : Outcome-Based; Business Models; Product as a Service; Performance- Based; Servitization; Business Models; Business Model Adoption; Consulting; Consulting Industry; Sustainability; Circular Economy;

   Abstract : Enabled by new technologies, firms are starting to shift from selling products to selling outcome-based services. In an outcome-based business model, providers deliver outcomes and work in close cooperation with end-customers to create superior value, more efficient and more sustainable solutions. READ MORE