Essays about: "Adnan Yousaf"

Found 1 essay containing the words Adnan Yousaf.

  1. 1. The pattern of customer complaint behaviour in public transportation :  

    University essay from Fakulteten för ekonomi, kommunikation och IT

    Author : Andrey Mikhailov; Kungaba Cedric Pefok; Adnan Yousaf; [2009]
    Keywords : customer complaint behaviour; customer complaint; pattern of customer complaint; public transportation; service dominant logic; barriers to complaint; service quality; public transportation;

    Abstract : Service providers must understand that they have to provide customer-perceived value, if they want to stay in business. One of the best ways to determine customer-perceived value is to encourage customer complaint. This will make it easier to identify areas of the service process which the consumer believes must be improved. READ MORE