Essays about: "Adriana Ordoñez Flores"

Found 1 essay containing the words Adriana Ordoñez Flores.

  1. 1. Use of Wikis for Learning in a Call Center: A Case Study

    University essay from Institutionen för datavetenskap, fysik och matematik, DFM

    Author : Carlos Omar Martínez Vega; Adriana Ordoñez Flores; [2011]
    Keywords : ;

    Abstract : Problem Area / Purpose The purpose of this research is to study how agents learn and share knowledge in a callcenter after the implementation of a wiki. How they create new knowledge, and theirperception of the knowledge conversion process. READ MORE