Essays about: "Alain Patrick Ngae A Njama"

Found 1 essay containing the words Alain Patrick Ngae A Njama.

  1. 1. After Sales service : Complaint to Service Recovery Improvement

    University essay from Ekonomihögskolan, ELNU

    Author : Alain Patrick Ngae A Njama; [2012]
    Keywords : Service Recovery; Complaint handling; service failure; service process; Svetruck AB;

    Abstract : Abstract Author : Alain Patrick Ngae a Njama Tutor : Peter Caesar Examiner : Pejvak Oghazi Title : After sales service: Complaint to Service Recovery Improvement Keywords : Service Recovery, Complaint handling, service failure, service process, Svetruck AB Background : It is real that everyday people purchase goods for their daily needs and satisfaction, but unfortunately it happen that some of those goods do not live up to the customer expectations. The reality when a failure occurred is something else because is the second chance giving to the service provider to show concern. READ MORE