Essays about: "Alexander Idemark"

Found 1 essay containing the words Alexander Idemark.

  1. 1. Unsupervised topic modeling for customer support chat : Comparing LDA and K-means

    University essay from Linnéuniversitetet/Institutionen för datavetenskap och medieteknik (DM)

    Author : Fredrik Andersson; Alexander Idemark; [2021]
    Keywords : LDA; K-means; Topic modeling; Natural Language Processing; clustering; customer support; unsupervised machine learning;

    Abstract : Fortnox takes in many errands via their support chat. Some of the questions can be hard to interpret, making it difficult to know where to delegate the question further. It would be beneficial if the process was automated to answer the questions instead of need to put in time to analyze the questions to be able to delegate them. READ MORE