Essays about: "Anja Saksi"
Found 1 essay containing the words Anja Saksi.
1. Digitalising the Restaurant Visit: An Experimental Study of How QR Codes and Waiting Staff in the Ordering Process Affect Customer SatisfactionUniversity essay from Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi
Abstract : Digitalisation is becoming more prevalent in our society today, and customer preferences are changing with it. This thesis investigates the digitalisation of the restaurant business through taking a closer look at the impact replacement of waiting staff with digital QR codes has on customer satisfaction. READ MORE