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1. 1. Knowledge transfer in IT-Service organizations : A qualitative case study researching a boundary object theory perspective on knowledge transfer through information systems, in an ITIL context

   University essay from Linköpings universitet/Informatik; Linköpings universitet/Filosofiska fakulteten

   Author : Carl Krigsman; Armin Zahirovic; [2019]
   Keywords : Knowledge management; Knowledge transfer; Knowledge repositories; Explicit knowledge; Tacit knowledge; Knowledge articles; Information Systems; Boundary object theory; Theory of knowledge creation; Individual factors; ITIL; IT Service Management;

   Abstract : Knowledge management is seen as a hot topic in order for organizations to become effective and utilize the knowledge residing within the organization. The most important factor in knowledge management is believed to be the knowledge transfer, which is the process of transferring knowledge between two parties. READ MORE