Essays about: "Arshad Younas"

Found 1 essay containing the words Arshad Younas.

  1. 1. The Impact of Service Recovery on Customer Loyalty (Case company: Swedbank)

    University essay from Högskolan i Gävle/Avdelningen för ekonomi

    Author : Arshad Younas; Hasina Jan; [2012]
    Keywords : Service Recovery; Customer Loyalty; Swedbank;

    Abstract :  Abstract  Purpose - Purpose of given study is to analyse the impact of service recovery measures on customer loyalty by considering a Case company Swedbank. Both primary and secondary data have been collected for this paper. In primary data interviews and questionnaires are used. READ MORE