Essays about: "Banking services quality"

Showing result 1 - 5 of 19 essays containing the words Banking services quality.

1. 1. Effect of interest rates volatility on non-performing loan level in commercial banking sector in Rwanda : Effect of interest rates volatility on non-performing loan in Rwanda

   University essay from Karlstads universitet/Handelshögskolan (from 2013)

   Author : Nsengiyumva Samson; [2023]
   Keywords : ;

   Abstract : The financial sector in Rwanda is composed of two major categories of financial institutions. The first category consists of banking institutions that include commercial and investment banks, microfinance banks, microfinance institutions and SACCOS. READ MORE

3. 2. Diversity and Team Performance in Banks : A qualitative analysis of how workplace diversity and team performance are related: A study of Swedish banks

   University essay from Jönköping University/Internationella Handelshögskolan

   Author : Idiris Abiib; Richardo Mezher; [2023]
   Keywords : ;

   Abstract : Background: Given the rise of multiculturalism in Sweden and the need for businesses to adapt, this topic is particularly relevant for Swedish banks. Moreover, it provides background information on the Swedish banking sector, highlighting its historical development and the influence of digitalisation on services. READ MORE

4. 3. Customer experience in retail banking : A swedish study

   University essay from Karlstads universitet/Handelshögskolan (from 2013)

   Author : Alfred Carlwe; Oscar Kylberg; [2020]
   Keywords : financial institutions; fintech; digitalization; customer experience; touch points; customer journey; digitalisering; kundupplevelse; bankverksamhet; kundresa;

   Abstract : Customer experience has become more difficult for companies to control with the expanding number of touch points that the companies must be aware off. One of the major reasons behind the expanding number of touch points has been digitalization. The financial sector is not excluded from this change. READ MORE

5. 4. Granbarkborrens påverkan vid fastighetsförvärv

   University essay from SLU/School for Forest Management

   Author : Carl Fredrik Henningsson; Peter Nilsson; [2020]
   Keywords : granskog; kvalitetsförluster; likviditet;

   Abstract : Kraftigt avvikande nederbördsmängder, höjda temperaturer och torka under 2018 skapade nya förutsättningar för skogsbruket och den växande skogen. Torkstressade granar skapar förutsättningar för granbarkborren att angripa och döda dem på kort tid. READ MORE

6. 5. Artificial Intelligence in Customer Service : A Study on Customers' Perceptions regarding IVR Services in the Banking Industry

   University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

   Author : Emil Åberg; Yeshodeep Khati; [2018]
   Keywords : IVR; AI; Customer Service; Banking; Customer Satisfaction; Wait time; TAM; Technology Acceptance Model; Sweden;

   Abstract : Title: Artificial Intelligence in Customer Interactions: A Study on Customers' Perceptionsregarding IVR Services in the Banking Industry Purpose: The purpose of this paper was to explore consumer perspectives on automated IVRcustomer services. Design/methodology/approach: This research paper was conducted qualitatively, where theresearchers developed a framework and a suggested model based on existing research andcollected primary data from eight interviews with open-ended questions. READ MORE