Essays about: "Brand Forgiveness"
Found 3 essays containing the words Brand Forgiveness.
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1. What Does it Take to Forgive? : A study about what impacts brand forgiveness after a transgression
University essay from Uppsala universitet/Företagsekonomiska institutionenAbstract : No one is perfect, and that includes the brands that we use. Therefore, there will inevitably come a time in a brand’s existence where a transgression occurs that will harm their relationships with its customers. The decision to forgive a brand after a transgression is a complex and individual process that evolves over time. READ MORE
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2. From Green to Blacklisted : How Brand Forgiveness influences Brand Loyalty
University essay from Uppsala universitet/Företagsekonomiska institutionenAbstract : Greenwashing is a frequent issue within the FMCG industry, such as vague ecological claims and misleading communication. When a brand is accused of greenwashing it is important to understand how to manage this transgression, since both forgiveness and loyalty are concepts that are affected. READ MORE
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3. How Brand Relationship Affects Brand Forgiveness : A Qualitative Study within the Retail Industry in a Swedish Cultural Setting
University essay from Högskolan i Jönköping/IHH, FöretagsekonomiAbstract : Purpose - Existing research of forgiveness has received substantial notice in the field of psychology. Nevertheless, less is known about forgiveness within a business context. READ MORE