Essays about: "CASE STUDY ON CUSTOMER SATISFACTION"

Showing result 1 - 5 of 221 essays containing the words CASE STUDY ON CUSTOMER SATISFACTION.

1. 1. Exploring Automated Early Problem Identification Based on Diagnostic Trouble Codes

   University essay from Institutionen för tillämpad informationsteknologi

   Author : Mathias Forsman; Yihan Yang; [2024-03-05]
   Keywords : Automotive Industry; Early Problem Identification; Diagnostic Trouble Code; Case Study; Laboratory Experiment ; Machine Learning; Linear Regression; K-means Clustering;

   Abstract : In the current automotive industry, problem identification is a reactive process. It starts when the customer experiences a vehicle problem and goes to the workshop. Subsequently, all the problem-related data will be collected from the workshop and forwarded to the vehicle manufacturer. READ MORE

3. 2. Realizing and Satisfying Informational Requirements throughout the Customer Journey: A Case Study on the Industrial Manufacturing Industry

   University essay from Högskolan i Gävle/Företagsekonomi

   Author : Kenneth Santos; Rasmus Törnros; [2023]
   Keywords : Customer Journey; Data Management; Industrial Manufacturing; Marketing;

   Abstract : This thesis examines the informational requirements of customers throughout the customer journey within the industry for industrial facilitating goods and explores how to manage data to meet these requirements. The research adopts a qualitative research design with a case study approach, using semi-structured interviews supplemented with secondary survey data. READ MORE

4. 3. Brand Loyalty in the Context of Digital Food Retail : Understanding customer behaviour of meal kit delivery services towards brand loyalty: a focus on HelloFresh

   University essay from

   Author : Yiming Yuan; Ziying Lai; [2023]
   Keywords : ;

   Abstract : Abstract Background: Despite an increase in popularity, the meal kit delivery service is facing the challenge of high cancellations and difficulty with customer retention. As it is a comparatively novel concept in the context of digital food retail, more scholarly research should be conducted. READ MORE

5. 4. Mitigation of supply chain uncertainties caused by material shortage : A case study with Loccioni

   University essay from Uppsala universitet/Institutionen för samhällsbyggnad och industriell teknik

   Author : Juliane Wloch; [2023]
   Keywords : Supply chain risk management; supply disruption management; semiconductor shortage; Small- and Medium-sized Enterprises;

   Abstract : The ongoing semiconductor shortage impacts organizations throughout the supply chain operationally and financially. Limited material for a sudden increase in demand during the Covid-19 pandemic led to a heightened supplier power and result in the prioritization of customers. READ MORE

6. 5. Investigation of lighting impact on customer satisfaction/ Proposing Lighting Solutions for a Restaurant Brand

   University essay from KTH/Ljusdesign

   Author : Fatemeh Sadat Samareh Hashemi Shajareh; [2023]
   Keywords : Restaurant lighting; customer satisfaction; relaxing; cozy; warm light; lighting factors; retail lighting; hospitality lighting;

   Abstract : The concept of visiting a restaurant is no longer related to the consumption of a food. The total process of visiting a restaurant became a pleasant experience to elevate mood and satisfaction and create a memorable experience. READ MORE