Essays about: "CRM requirements"

Showing result 1 - 5 of 10 essays containing the words CRM requirements.

  1. 1. Investigative analysis of CRM System Implementation and the challenges attached to its integration into existing ERP System. From an Organization Perspective : A case study of a Freight Forwarding Company in Sweden

    University essay from Högskolan i Jönköping/IHH, Centre of Logistics and Supply Chain Management (CeLS); Högskolan i Jönköping/IHH, Centre of Logistics and Supply Chain Management (CeLS)

    Author : Kingsley Fredrick; Danielle Christopher; [2019]
    Keywords : ERP; CRM; Relationship Management; Freight Forwarding Industry; Customer Satisfaction;

    Abstract : Enterprise Resource Planning and Customer Relationship Management are two essential concepts in the global supply chain. These aspects are considered to be the backbone of organizational success as they ensure that the upstream and downstream members of the chain are working effectively to deliver services that meet the standards and the customer’s requirements. READ MORE

  2. 2. E-loyalty in digital platforms : How do the employees in banks experience their work with customer e-loyalty, individually and in relation to each other?

    University essay from Uppsala universitet/Företagsekonomiska institutionen; Uppsala universitet/Företagsekonomiska institutionen

    Author : Johanna Näsholm Johansen; Noor Al Amin; [2018]
    Keywords : CRM; eCRM; Digitalization; Banking; Loyalty; e-loyalty; 8C Model;

    Abstract : This thesis aims to study how the top management and employees in banks experience their work with customer e-loyalty in digital settings, both individually and in relation to each other. Today's bank customers desire freedom in where they conduct their business and do at the same time require a deeper personal relationship with their bank advisors. READ MORE

  3. 3. Development of a customer support process tool in SharePoint Online

    University essay from Linköpings universitet/Institutionen för datavetenskapLinköpings universitet/Tekniska fakulteten

    Author : Andreas Larsson; [2015]
    Keywords : SharePoint; workflow; CRM; Customer Relationship Management; Issue tickets;

    Abstract : Management thinking has changed focus from bringing in new customers to under- standing the significance of maintaining existing customers and the need to attain loyalty with these customers. This has increased the importance of keeping good customer relationships. READ MORE

  4. 4. InfoMart Reporting : The process of developing a data discovery tool for Genesys InfoMart

    University essay from Uppsala universitet/Institutionen för informationsteknologi

    Author : Olof Vestling; [2015]
    Keywords : CRM; SQL; Scenario based approach; Interactive systems design; QlikView;

    Abstract : Customer relationship management (CRM) is gaining momentum around the world and a majority of the organizations view customer experience provided by contact-centers as a competitive differentiator. Thus is the importance of understanding these systems very big. READ MORE

  5. 5. Assessing Data Quality of ERP and CRM Systems

    University essay from Malmö högskola/Teknik och samhälle

    Author : Muhammad Azeem Sarwar; [2014]
    Keywords : Data Quality; Data Quality Management; Quality Assessment; ERP; CRM;

    Abstract : Data Quality confirms the correct and meaningful representation of real world information. Researchers have proposed frameworks to measure and analyze the Data Quality. Still modern organizations find it very challenging to state the level of enterprise Data Quality maturity. READ MORE