Essays about: "CUSTOMER SATISFACTION in construction"

Showing result 6 - 10 of 19 essays containing the words CUSTOMER SATISFACTION in construction.

1. 6. Inventory Management: A case study at Volvo Construction Equipment

   University essay from Mälardalens högskola/Akademin för innovation, design och teknik

   Author : Parth Jwala; [2020]
   Keywords : buffer management; lean inventory; inventory management; the theory of constraints; continuous improvement;

   Abstract : • Introduction In today’s world, manufacturing companies are keen to adopt lean methodologies to sustain an everchanging market. One way companies grow their business is by increasing customer satisfaction, customization and running the business in the optimal scenario. READ MORE

3. 7. Performance management systems in customer service

   University essay from KTH/Skolan för industriell teknik och management (ITM)

   Author : Marcus Grass; [2019]
   Keywords : Performance management; human resource management;

   Abstract : When management sets performance goals the expectation is that employees should strive to reach them, they are used to drive motivation and increase performance. However, the task of instituting performance goals should not be taken lightly. The goals need to fair, measurable, and accepted by the employees who are to adopt them. READ MORE

4. 8. Improvement Strategies in Construction Sites : Development of Rapid Site Assessment for House-building Industry

   University essay from Luleå tekniska universitet/Institutionen för samhällsbyggnad och naturresurser

   Author : Pontus Urban; [2019]
   Keywords : Rapid Site Assessment; RSA; Lean; Lean Construction; House-building industry;

   Abstract : The construction industry has deteriorated during the past 40 years. Up to 35 % of the production cost is from wastes. The manufacturing industry has had an opposite development, in many cases owing to the contributions of Lean Production and various assessment tools. READ MORE

5. 9. Uncovering Hidden Needs in Ground Engineering : Case Study of LKAB Wassara

   University essay from KTH/Maskinkonstruktion (Inst.)

   Author : IGOR KORDAS; [2016]
   Keywords : ;

   Abstract : Detta examensarbete utgick både från behovet av bättre förståelse för grundläggningsmarknaden av LKAB Wassara – ett innovativt företag som har utvecklat den nya tekniken av hydraulisk DTH-borrning; och från insikten att åstadkommande av kundnöjdhet genom uppfyllandet av dolda behov i byggbranschen är en lovande men samtidigt utmanande uppgift. Utmaningen som behandlas i detta examensarbete är tvåfaldig: dels leder de konventionella marknadsundersöknings metoder ofta till att de dolda kundbehoven inte erhålls, trots att dessa behov är mycket viktiga för produktinnovation; och dels är det en brist på fallstudier som utforskar de explicita eller dolda behoven i byggbranschen. READ MORE

6. 10. Uncovering Hidden Needs in Ground Engineering: Case Study of LKAB Wassara

   University essay from KTH/Maskinkonstruktion (Inst.)

   Author : Igor Kordas; [2016]
   Keywords : Hidden needs; customer satisfaction; ground engineering; Outtalade behov; kundnöjdhet; grundläggnning;

   Abstract : This thesis stemmed from the need for better understanding of the ground engineering market by LKAB Wassara - an innovative company that developed a novel technology of hydraulic DTH-drilling; and from the insight that achieving customer satisfaction through fulfilment of hidden needs in the construction industry is a promising yet challenging endeavour.  The challenge addressed in this thesis is twofold: firstly, the conventional market studies often lead to the hidden customer needs being lost, while these needs are important for product innovation; and secondly, there is a lack of case studies exploring the explicit or hidden needs in the construction business that might be partially explained by complexity of interrelations of products, services and stakeholders inherited to the construction market. READ MORE