Essays about: "Call-Center"

Showing result 1 - 5 of 19 essays containing the word Call-Center.

  1. 1. Evaluation between Google's and Microsoft's automated speech recognition services regarding performance in Swedish

    University essay from Uppsala universitet/Institutionen för informationsteknologi

    Author : Nils Sörby; [2022]
    Keywords : ;

    Abstract : This thesis describes the comparison of two Automatic Speech Recognition (ASR) systems, used in the context of call center self-service systems, in Swedish. One of the ASR systems is provided by Google and the other is from Microsoft. READ MORE

  3. 2. Fostering Knowledge sharing through HRM practicesin Competence Call Center

    University essay from Högskolan Dalarna/Institutionen för kultur och samhälle

    Author : Nicklas Larsson; Emmanuel Ekedozie; [2021]
    Keywords : Knowledge; Knowledge management; Tacit Explicit Knowledge; codification; and non-codification; HRM practices;

    Abstract : It is no longer news that organizations are now highly dependent on knowledge assets as a primary source of competitive advantage. It is for this reason that knowledge is considered as powerful because it one aspect that guarantees sustainable source of success of any organization. READ MORE

  4. 3. Speaker Diarization System for Call-center data

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Yi Li; [2020]
    Keywords : MFCC-vector Speaker Diarization; Speaker Verification; Voice Active Detection; Gaussian Mixture Model; Hierarchy Clustering; MFCC-vektor Högtalardarisering; Högtalarverifiering; Röstaktiv detektering; Gaussisk blandningsmodell; Hierarkikluster;

    Abstract : To answer the question who spoke when, speaker diarization (SD) is a critical step for many speech applications in practice. The task of our project is building a MFCC-vector based speaker diarization system on top of a speaker verification system (SV), which is an existing Call-centers application to check the customer’s identity from a phone call. READ MORE

  5. 4. A Trade-based Inference Algorithm for Counterfactual Performance Estimation

    University essay from KTH/Matematisk statistik

    Author : Simon Almerström Przybyl; [2019]
    Keywords : ;

    Abstract : A methodology for increasing the success rate in debt collection by matching individual call center agents with optimal debtors is developed. This methodology, called the trade algorithm, consists of the following steps. The trade algorithm first identifies groups of debtors for which agent performance varies. READ MORE

  6. 5. Time series Forecast of Call volume in Call Centre using Statistical and Machine Learning Methods

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Nicoló Baldon; [2019]
    Keywords : Time Series Analysis; SARIMA; Seasonal ANN; LSTM; Call Center data; seasonal time series;

    Abstract : Time series is a collection of points gathered at regular intervals. Time series analysis explores the time correlations and tries to model it according to trend and seasonality. One of the most relevant tasks, in time series analysis, is forecasting future values, which is considered fundamental in many real-world scenarios. READ MORE