Essays about: "Callcenter"

Found 3 essays containing the word Callcenter.

  1. 1. Speaker Diarization System for Call-center data

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Yi Li; [2020]
    Keywords : MFCC-vector Speaker Diarization; Speaker Verification; Voice Active Detection; Gaussian Mixture Model; Hierarchy Clustering; MFCC-vektor Högtalardarisering; Högtalarverifiering; Röstaktiv detektering; Gaussisk blandningsmodell; Hierarkikluster;

    Abstract : To answer the question who spoke when, speaker diarization (SD) is a critical step for many speech applications in practice. The task of our project is building a MFCC-vector based speaker diarization system on top of a speaker verification system (SV), which is an existing Call-centers application to check the customer’s identity from a phone call. READ MORE

  2. 2. Time series Forecast of Call volume in Call Centre using Statistical and Machine Learning Methods

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Nicoló Baldon; [2019]
    Keywords : Time Series Analysis; SARIMA; Seasonal ANN; LSTM; Call Center data; seasonal time series;

    Abstract : Time series is a collection of points gathered at regular intervals. Time series analysis explores the time correlations and tries to model it according to trend and seasonality. One of the most relevant tasks, in time series analysis, is forecasting future values, which is considered fundamental in many real-world scenarios. READ MORE

  3. 3. Use of Wikis for Learning in a Call Center: A Case Study

    University essay from Linnéuniversitetet/Institutionen för datavetenskap, fysik och matematik, DFM; Linnéuniversitetet/Institutionen för datavetenskap, fysik och matematik, DFM

    Author : Carlos Omar Martínez Vega; Adriana Ordoñez Flores; [2011]
    Keywords : ;

    Abstract : Problem Area / Purpose The purpose of this research is to study how agents learn and share knowledge in a callcenter after the implementation of a wiki. How they create new knowledge, and theirperception of the knowledge conversion process. READ MORE