Essays about: "Carlos Omar Martínez Vega"
Found 1 essay containing the words Carlos Omar Martínez Vega.
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1. Use of Wikis for Learning in a Call Center: A Case Study
University essay from Institutionen för datavetenskap, fysik och matematik, DFMAbstract : Problem Area / Purpose The purpose of this research is to study how agents learn and share knowledge in a callcenter after the implementation of a wiki. How they create new knowledge, and theirperception of the knowledge conversion process. READ MORE
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