Essays about: "Comprehensive framework for ITSM"

Found 1 essay containing the words Comprehensive framework for ITSM.

  1. 1. Proposing a comprehensive framework for ITSM efficiency

    University essay from Högskolan i Borås/Institutionen Handels- och IT-högskolan

    Author : Mohammadreza Farmand; [2013]
    Keywords : Comprehensive framework for ITSM; ITISM metrics; ITIL framework; Quality of Service;

    Abstract : Nowadays, the main concern for IT-related service sector in organizations is to improve IT-Service Management (ITSM) by reducing cost of service in conjunction with growing in their efficiency and effectiveness. Particularly in IT firms, these concerns are much more imperative where the ITSM framework is the main section of providing service and feedback to managers. READ MORE