Essays about: "Consumer Satisfaction"

Showing result 1 - 5 of 101 essays containing the words Consumer Satisfaction.

  1. 1. Mainstream ethical consumption : The motivations and level of morality of everyday consumers

    University essay from Umeå universitet/Företagsekonomi; Umeå universitet/Företagsekonomi

    Author : Oskar Näslund; Nicklas Öhrnstedt Björnbom; [2019]
    Keywords : Mainstream ethical consumption; ethical consumption; motivations; ethical theories; level of morality; altruistic motives; egoistic motives; non-value-based motives; social justice; social guilt; win-win; self-satisfaction; social norms; health and wellbeing; product quality; habits; knowledge and information; egoism; utilitarianism; ethics of duties; virtue ethics; postmodern ethics;

    Abstract : Growing issues such as climate crises, social injustice and neglection of basic human rights have created a new type of consumption, namely ethical consumption. Ethical consumption was initially mainly concerned for environmental issues but has in later years starting to include a variety of pressing issues. READ MORE

  2. 2. Enhancing an airline’s internal marketing to improve service quality and customer loyalty : A qualitative study expanding the Internal Marketing Model based on the case of Germania.

    University essay from Högskolan i Jönköping/IHH, Företagsekonomi; Högskolan i Jönköping/IHH, Företagsekonomi; Högskolan i Jönköping/IHH, Företagsekonomi

    Author : Daniela Westerlund; Hilz Leila; Paula Schmidt; [2019]
    Keywords : Service Quality; Customer Loyalty; Customer Satisfaction; Service Marketing; Internal Marketing; Airline Industry; Employee Motivation; Employee Empowerment;

    Abstract : Background: Due to the deregulation of the European airline industry within the 1980’s, competition between airlines has intensified greatly. The emergence of low-cost carriers has given rise to the competition on price. READ MORE

  3. 3. Personalization paradox: the wish to be remembered and the right to be forgotten : A qualitative study of how companies balance being personal while protecting consumers’ right to privacy

    University essay from Uppsala universitet/Företagsekonomiska institutionen; Uppsala universitet/Företagsekonomiska institutionen

    Author : Alexandra Harrysson; Julia Olsson; [2019]
    Keywords : personalization; privacy; trust; transparency; control;

    Abstract : Many argue that personalization is needed in a modern marketing strategy. Whilst there are several positive aspects of personalization, e.g. improved customer satisfaction rates, it can also lead to firms being perceived as intrusive and elicit privacy concerns. READ MORE

  4. 4. Local Food is Growing, but is Farmer Interest Wilting? An Empirical Investigation into the Factors that Motivate Farmer Involvement in Local Selling Channels.

    University essay from Uppsala universitet/Institutionen för geovetenskaper

    Author : Camilla Tilly; [2019]
    Keywords : Sustainable Development; Local Food; Local Food System; Global Food System; Farmer; Uppland;

    Abstract : Local food systems (LFS) connect producers and consumers in a geographically restricted food supply chain. Local food advocates argue that limiting the spatial scope of food systems can help to address the sustainability challenges present in the global food system. READ MORE

  5. 5. Influencing perceived consumer experiences, before and after they have happened - A quantitative study of ratings influence on perceived consumer experience in both a pre- and post-experience setting

    University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledning

    Author : Eleonor Toni; Erik Nilestoff; [2019]
    Keywords : influence of reviews; forward-framing; backward-framing; consumer satisfaction; consumer experience;

    Abstract : Academia has for a long time studied the influence of word of mouth, specifically reviews, on consumers' purchase intentions of products and the transformative effects thereof. Managers use this knowledge heavily to their advantage, i.e. to attract new customers. READ MORE