Essays about: "Customer Attrition"

Found 5 essays containing the words Customer Attrition.

1. 1. Predicting user churn using temporal information : Early detection of churning users with machine learning using log-level data from a MedTech application

   University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Author : Love Marcus; [2023]
   Keywords : User churn; Customer attrition; Artificial neural networks; Log-level analysis; Random forests; Decision trees; Användarbortfall; Kundbortfall; Artificiella neurala nätverk; logganalys; Slumpskogar; Beslutsträd;

   Abstract : User retention is a critical aspect of any business or service. Churn is the continuous loss of active users. A low churn rate enables companies to focus more resources on providing better services in contrast to recruiting new users. READ MORE

3. 2. CUSTOMER CHURN PREDICTION MODEL IN TELECOMMUNICATION SECTOR USING MACHINELEARNING TECHNIQUE

   University essay from Uppsala universitet/Statistiska institutionen

   Author : Nayema Taskin; [2023]
   Keywords : Telecommunication; Customer Retention; Churn Prediction; Machine Learning.;

   Abstract : Customer churn is a critical problem faced by telecom companies, leading to lost revenue and increased marketing costs. In the highly competitive telecommunication sector, customer retention is essential for success. It costs five to seven times more toacquire a new customer than it does to retain an existing one. READ MORE

4. 3. Binary Classification for Predicting Customer Churn

   University essay from Umeå universitet/Institutionen för matematik och matematisk statistik

   Author : Maja Axén; Jennifer Karlberg; [2020]
   Keywords : Churn; Machine Learning; Prediction; Logistic Regression; Random Forest; Support Vector Machine; Customer; Profitability; Customer Attrition; User Churn; User Retention; Real estate industry;

   Abstract : Predicting when a customer is about to turn to a competitor can be difficult, yet extremely valuable from a business perspective. The moment a customer stops being considered a customer is known as churn, a widely researched topic in several industries when dealing with subscription-services. READ MORE

5. 4. Customer retention: Recipe for success in SaaS industries : Case study on leading B2B SaaS provider

   University essay from KTH/Industriell Management

   Author : Samir Nabil; [2018]
   Keywords : Customer retention; attrition; business model; innovation; customer journey;

   Abstract : Purpose: The purpose of this study is to examine how changes to the business model of a leading SaaS solution provider by way of altering customer experiences could prevent further customer attrition and instead promote customer retention. This study also aims to clarify the root causes of customer attrition existing within the current customer journey and suggest efforts aimed at increasing customer retention. READ MORE

6. 5. Predicting Attrition in Financial Data with Machine Learning Algorithms

   University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Author : Johan Darnald; [2018]
   Keywords : Machine learning; Random Forest; Support Vector Machine; Neural Network;

   Abstract : For most businesses there are costs involved when acquiring new customers and having longer relationships with customers is therefore often more profitable. Predicting if an individual is prone to leave the business is then a useful tool to help any company take actions to mitigate this cost. READ MORE