Essays about: "Customer Oriented Organisation"

Showing result 1 - 5 of 15 essays containing the words Customer Oriented Organisation.

1. 1. Transforming towards “PaaS” offerings : Areas of concern for OEMs & Transformation Readiness Scale

   University essay from KTH/Skolan för industriell teknik och management (ITM)

   Author : Ali Jumaa; [2022]
   Keywords : ;

   Abstract : The purpose of the project is to investigate and gain knowledge about the process of transforming OEMs’ business structures from a transactional business to a result-oriented product service system or a performance as a service offering. Companies from various market segments have started to offer their customers result-oriented offerings to prolong the life cycle of their products and promote longer customer relationships to secure future business. READ MORE

3. 2. How the Covid-19 pandemic has affected the leadership and the direction of the organization

   University essay from Mittuniversitetet/Institutionen för kvalitets- och maskinteknik

   Author : Sharmineh Kakoulidis; Dekyi Hederstedt; [2021]
   Keywords : Covid-19 pandemic; TQM Total quality management ; change management; direction of the organization; customer need; organizational culture; leadership during crisis; empathy; digital communication channels; digital competence; value-based leadership; self-leadership; authentic-leadership; goal oriented leadership; empathetic leadership; trust based leadership; health-enhancing leadership; systems thinking; innovation; creativity; team; togetherness; reflection; conscious decisions; profitability; work smarter; Covid-19 pandemin; TQM Total quality management ; förändringsledning; ledning av organisation; kund behov; organisationskultur; leda under kris; empati; digitala kommunikationskanaler; digital kompetens; värdebaserat ledarskap; själv ledarskap; autentiskt ledarskap; målorienterat ledarskap; empatiskt ledarskap; tillitsbaserat ledarskap; hälsofrämjande ledarskap; systems thinking; innovation; kreativitet; grupp; togetherness; reflektion; medvetna beslut; lönsamhet; arbeta smartare;

   Abstract : Syftet med denna magisteruppsats har varit att utforska hur Covid-19 pandemin har påverkat ledarskapet och organisationens riktning.    Covid-19 pandemin har påverkar olika delar av ledarskapet. Resultaten visar tydligt att chefer känner sig överbelastade eftersom de måste hantera många administrativa uppgifter och alternerande möten. READ MORE

4. 3. Business Model Innovation: The Case of Fitness Industry

   University essay from Linnéuniversitetet/Institutionen för informatik (IK)

   Author : Daria Miasnikova; [2020]
   Keywords : Business Model; Business Model Innovation; Digital Transformation; Value Creation; Digital Fitness;

   Abstract : Abstract. Business model innovation and design is an important tool in successful implementation of an organizational strategy. The purpose of this study is to explore value creation throw business model innovation. In this case is proposed to consider the possibility of implementing so-called virtual classes or interactive training. READ MORE

5. 4. Moving from customer feedback to organizational learning : A case study of a Swedish DSO

   University essay from KTH/Skolan för industriell teknik och management (ITM)

   Author : Alexander Skogsberg; Marja Wedberg; [2019]
   Keywords : customer feedback; customer-orientation; knowledge transfer; regulated monopoly; kundfeedback; kundorientering; kunskapsöverföring; reglerat monopol;

   Abstract : Customer-orientation is a strategy that has been adopted by many organizations. This strategy refers to the ability to assess the customer's perception of the service quality, for instance through customer feedback. Customer feedback can be acquired through surveys or given to the frontline employees. READ MORE

6. 5. Bridging the gap between Innovation and Value Creation in Public Services : Case Study of a Public Transport Authority

   University essay from KTH/Transportplanering

   Author : Abraham P Lukose; [2019]
   Keywords : ;

   Abstract : In the past, left to themselves, private sector companies have developed the field of operations management using a Goods-Dominant Logic (GDL). These developments were adapted by the public sector as a means to improve their service delivery. READ MORE