Essays about: "Customer Relationship Management Service"

Showing result 1 - 5 of 135 essays containing the words Customer Relationship Management Service.

1. 1. Optimizing Digital Transformation : Strategies for Private Banking in the Age of Technology

   University essay from Uppsala universitet/Företagsekonomiska institutionen

   Author : Rasmus Jämterud; Henrik Widell; [2024]
   Keywords : Private banking; Digital tools in banking; Banking industry trends; Relationship marketing; Technology acceptance model TAM ; Customer experience management CEM ;

   Abstract : This thesis delves into the digital transformation of private banking, emphasizing the challenge of balancing technology with the personalized service that high-net-worth clients expect. Employing frameworks like Relationship Marketing, the Technology Acceptance Model, and Customer Experience Management, it examines the integration and impact of digital tools on client relationships and operational efficiency in private banking. READ MORE

3. 2. “WHO AM I? SAID THE ROBOT. WHO AM I?!? SAID THE HUMAN” : A Study To Explore The Effects Of Algorithmic Management Tools On The Work-Related Identities of Individuals In Standard Work Settings

   University essay from Mälardalens universitet/Akademin för ekonomi, samhälle och teknik

   Author : Aya Alkhuder; Thomas Butters; Annika Nilsson; [2023]
   Keywords : ;

   Abstract : This research paper investigates the impact of algorithmic management (ARM) on work practices within organizations that employ standard work arrangements. Specifically, the study aims to explore how the introduction of ARM systems influences individuals' perceptions, interpretations, and work-related identities, as well as the resulting changes in their work practices. READ MORE

4. 3. Co-creating value: A service provider and customer perspective : A case study of cyber security services in the electric utility sector

   University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

   Author : Mathilda Berg; Olivia Svensson; [2023]
   Keywords : Value co-creation; Value proposition; Service procurement; Cyber security services;

   Abstract : Purpose – This study aims to investigate the challenges faced by service providers in developing value propositions for cyber security services, as well as the challenges encountered by customers when purchasing these services. Thereby, bridging the gap regarding value proposition development for cyber security services in a business-to-business context. READ MORE

5. 4. Next Best Action : A clustering framework for Customer Relationship Management

   University essay from Mittuniversitetet/Institutionen för informationssystem och –teknologi

   Author : William Takolander; [2022]
   Keywords : CRM; Clustering; Data analysis; Customer engagement;

   Abstract : For companies that supply a service to their customers, there will always be a difference in engagement from customer to customer. Some customers might have created an account, they might also have a paid subscription, or they neither have an account nor are a subscriber. Meaning that they only interact with the free content provided. READ MORE

6. 5. Sustainable logistics service providers : A qualitative case study of future technology and IT solutions attributes for 3PL clients

   University essay from KTH/Skolan för industriell teknik och management (ITM)

   Author : Amanda Skärbo Jonsson; [2022]
   Keywords : logistics; third-party logistics; inter-organizational relationship; key performance indicators; sustainable balanced scorecard; technical warehouse solution; sustainability; attribute; logistik; tredjepartslogistik; interorganisatoriska relationer; resultatindikationer; hållbart balanserat styrkort; teknisk lagerlösning; hållbarhet; attribut;

   Abstract : The growing demand for commerce has disrupted the market's supply chains. To manage the customer demands, contracting a third-party logistics (3PL) can help make the chain more resource efficient. Actions such as implementing sustainable technology and IT infrastructure are important to invest in. READ MORE