Essays about: "Customer Satisfaction on insurance"

Showing result 1 - 5 of 7 essays containing the words Customer Satisfaction on insurance.

  1. 1. Increasing Retention in Insurtechs Through Churn Prediction

    University essay from Lunds universitet/Innovationsteknik

    Author : John Rapp Farnes; Oskar Christiansen; [2021]
    Keywords : Non-life insurance; Property and casualty insurance; Customer retention; Churn prediction; Predictive analytics; Classification; Machine learning; Mathematics and Statistics;

    Abstract : Over the last decades, the Swedish insurance industry has seen decreased entry barriers due to deregulation and emerging new technologies, which have the potential to disturb the stagnated and consolidated competitive landscape of the industry. Initiated by newcomers like American insurance startup Lemonade, and later Swedish Hedvig among others, there is an increased push toward digitalization, transparency, and automation in the industry. READ MORE

  3. 2. Kontaktstrategi för en skogsägarförening : en benchmarking studie om kundkontaktmellan en skogsägarförening och dess medlemmar

    University essay from SLU/Department of Forest Biomaterials and Technology (from 131204)

    Author : Carolina Berg Rustas; Magnus Persson; [2017]
    Keywords : säljhinder; kontaktskapande; kundnöjdhet; arbetsprocesser; kommunikation;

    Abstract : Skogsägarföreningen har identifierat att ett av de största problemen för att uppnå mål kopplade till medlemsnytta ligger i förmågan att komma i kontakt med sina medlemmar. Med bakgrund av att skogsägarstrukturen förändrats under de senaste åren gjordes denna studie och genom en benchmarkingstudie undersöka vilka skillnader som finns mellan Skogsägareföreningens kontaktstrategi och kontaktstrategier hos företag i andra branscher med dokumenterat hög kundnöjdhet. READ MORE

  4. 3. How to enhance Shareholder Value through a Customer support in the Insurance industry : A BUSINESS DRIVEN APPROACH TOWARDS MOBILE- AND SELF-SERVICE- BUSINESS INTELLIGENCE

    University essay from KTH/Industriell Management

    Author : Peter Smogner; Niklas Johnson; [2013]
    Keywords : Insurance industry; Customer Support; Call-Centre; Business Intelligence; Self-Service Business Intelligence; Mobile Business Intelligence; Shareholder Value; Value creation; Value drivers; Lean Service; Systems Thinking; Strategic Management; Operational Strategy; Outside-in thinking; Performance Management; Customer Retention; Customer Satisfaction; Service Quality.;

    Abstract : An increased competitive climate has enhanced the importance for companies to differentiate from other companies. Today, the customer support within service organizations are often disregarded as a source of value due to the focus on costs. Further, it has become more important to leverage the contact with the customer at all encounters. READ MORE

  5. 4. Study of Competitiveness : A Case Study of DHL

    University essay from Avdelningen för ekonomi

    Author : Ji Liu; Yuanyuan Wen; [2012]
    Keywords : competitive advantages; competitive disadvantages; external and internal analysis; DHL; SWOT analysis;

    Abstract : Aim: This study deals with two research questions: RQ1: What competitive advantages does DHL gain from external and internal factors? RQ2: What competitive disadvantage does DHL have? And what DHL can learn from analyzing competitive disadvantage? Method: primary data for this research has been mainly collected through interviews. Moreover, the official reports are used as secondary data to present the empirical situation of DHL. READ MORE

  6. 5. Internal Quality Management in Service Organizations: a theoretical approach

    University essay from Fakulteten för ekonomi, kommunikation och IT

    Author : Lin Li; [2011]
    Keywords : Internal marketing; internal service; internal customer; quality management;

    Abstract : Service industry or service economy is now taking a big part of the whole economy. Service sector is still a fast growing market over the world, especially in the developing countries. The adoption of Total Quality Management (TQM), which focuses on customer satisfaction, was widely accepted by most service organization. READ MORE