Essays about: "Customer Satisfaction."

Showing result 1 - 5 of 547 essays containing the words Customer Satisfaction..

  1. 1. Value Proposition in Oversea Study Agency industry - A case study of Huashi oversea study agency

    University essay from Göteborgs universitet/Graduate School

    Author : Jingwen Du; [2020-10-12]
    Keywords : oversea study; value creation; value proposition; value proposition canvas;

    Abstract : Background and purpose: With globalization development, education cooperation and competition among countries are becoming more and more frequent, which makes many students want to go abroad for further study to learn more professional knowledge. China is a country with the largest number of students studying abroad, promoting the development of oversea study agencies. READ MORE

  2. 2. Open Banking Loyalty A qualitative study on customer loyalty in retail banking.

    University essay from Göteborgs universitet/Graduate School

    Author : Albin Läckberg; Timothy Larsson; [2020-06-23]
    Keywords : Open Banking; Customer Loyalty; Trust; Satisfaction; Switching costs;

    Abstract : MSc in Marketing and Consumption.... READ MORE

  3. 3. Development of Visualisation Methods and User Interface for Analysis of Call Flows in Communication Services

    University essay from KTH/Hälsoinformatik och logistik; KTH/Hälsoinformatik och logistik

    Author : Leo Frössling; Oskar Hernberg; [2020]
    Keywords : ;

    Abstract : Abstract With the rapid increase of bandwidth and complexity in the network of communicationsservice providers, there is need for effective troubleshooting to maintain troublefree networks and in turn high customer satisfaction. An important tool in troubleshootingis visualisation of call flows and messages in the network. READ MORE

  4. 4. Support Unit Classification through Supervised Machine Learning

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS); KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Jakob Pehrson; Sara Lindstrand; [2020]
    Keywords : Chatbot; customer satisfaction; productivity; and neural networks; Chatbot; kundnöjdhet; produktivitet; och neurala nätverk;

    Abstract : The purpose of this article is to evaluate the impact a supervised machine learning classification model can have on the process of internal customer support within a large digitized company. Chatbots are becoming a frequently used utility among digital services, though the true general impact is not always clear. READ MORE

  5. 5. How is employee turnover related to employee retention? A systematic review on two sets of meta-analyses.

    University essay from Lunds universitet/Företagsekonomiska institutionen

    Author : Amanda Enander; José Cardoso; [2020]
    Keywords : retention; turnover; meta-analysis; review; employee; country; industry; sector; Business and Economics;

    Abstract : For years researchers have studied retention and turnover, yet there is still no single solution for the problem of balancing both these concepts in organizations. Turnover is defined as the rupture of ties between an employee and his/her organization, whilst retention is defined as the option of the employee to stay in the organization while not looking out for other job alternatives. READ MORE