Essays about: "Customer Service Quality"

Showing result 1 - 5 of 357 essays containing the words Customer Service Quality.

  1. 1. From Product to Service – The Customer Value of Servitization - A study examining the potential customer value of servitization of the indoor climate

    University essay from Göteborgs universitet/Graduate School

    Author : Constance Ekström Skeppstedt; Clara-Beatha Björck; [2021-07-07]
    Keywords : Servitization; Product-Service Systems; Indoor Air Quality; Indoor Climate; HVAC-R Industry; Customer Value; Property Owners;

    Abstract : In an environment that constantly changes and with increasing competition, firms struggle to staycompetitive. To be able to compete, firms have to differentiate. One way to do so is throughservitization. By offering customers services instead of products, firms can improve their offeringto customers by increased customization. READ MORE

  2. 2. The Impact of Service Quality on Customer Satisfaction in Hotel Business Development : Correlation Between Customer Satisfaction and Service Quality

    University essay from Karlstads universitet

    Author : Dider Bhuian; [2021]
    Keywords : service quality; hotel industry; customer satisfaction; descriptive methodology;

    Abstract : This research aimed to study the correlation between customer satisfaction and service quality in the hotel business. It also outlines the significance of understanding customer satisfaction and how customers distinguish service delivery. Customers have changed prospects based on their consideration of service or product quality. READ MORE

  3. 3. The Digitalisation of Maserhallen Aqua Nova : Obstacles and Pathways

    University essay from Högskolan Dalarna/Institutionen för information och teknik; Högskolan Dalarna/Institutionen för information och teknik

    Author : Kevin Moberg Delgado; Oisezobor Omonhinmin; [2021]
    Keywords : Electronic Business; Business Infrastructure; Strategies; Framework; Digital Transformation;

    Abstract : Background Digitalisation is transforming our society in several ways, bringing sev-eral new opportunities and challenges. It changes how organisations in-teract with their customers and generally has a positive effect on reve-nue. Maserhallen AB is a wholly-owned subsidiary of Borlänge municipality and wants to grow as an organisation. READ MORE

  4. 4. What Makes You E-loyal? : A descriptive study on how customers form e-loyalty online.

    University essay from Linnéuniversitetet/Ekonomihögskolan, ELNU; Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Amelia Nablsi; Swapnajit Saha; [2021]
    Keywords : E-loyalty; e-satisfaction; e-trust; e-commerce; e-retail; e-tail quality;

    Abstract : With the technology and internet development, customers are moving towards online shopping, which made the new phenomena of e-loyalty emerge out of traditional loyalty. The literature on e-loyalty has been reviewed, and the most influential antecedents to e-loyalty formation were studied in this research, e-satisfaction, and e-trust. READ MORE

  5. 5. How the Covid-19 pandemic has affected the leadership and the direction of the organization

    University essay from Mittuniversitetet/Institutionen för kvalitets- och maskinteknik

    Author : Sharmineh Kakoulidis; Dekyi Hederstedt; [2021]
    Keywords : Covid-19 pandemic; TQM Total quality management ; change management; direction of the organization; customer need; organizational culture; leadership during crisis; empathy; digital communication channels; digital competence; value-based leadership; self-leadership; authentic-leadership; goal oriented leadership; empathetic leadership; trust based leadership; health-enhancing leadership; systems thinking; innovation; creativity; team; togetherness; reflection; conscious decisions; profitability; work smarter; Covid-19 pandemin; TQM Total quality management ; förändringsledning; ledning av organisation; kund behov; organisationskultur; leda under kris; empati; digitala kommunikationskanaler; digital kompetens; värdebaserat ledarskap; själv ledarskap; autentiskt ledarskap; målorienterat ledarskap; empatiskt ledarskap; tillitsbaserat ledarskap; hälsofrämjande ledarskap; systems thinking; innovation; kreativitet; grupp; togetherness; reflektion; medvetna beslut; lönsamhet; arbeta smartare;

    Abstract : Syftet med denna magisteruppsats har varit att utforska hur Covid-19 pandemin har påverkat ledarskapet och organisationens riktning.    Covid-19 pandemin har påverkar olika delar av ledarskapet. Resultaten visar tydligt att chefer känner sig överbelastade eftersom de måste hantera många administrativa uppgifter och alternerande möten. READ MORE