Essays about: "Customer Voice"

Showing result 1 - 5 of 46 essays containing the words Customer Voice.

  1. 1. Implementing Design Thinking principles for increasing customer centricity in a B2B company : A case study at Mycronic

    University essay from KTH/Produktinnovationsteknik; KTH/Produktinnovationsteknik

    Author : Balachandar Ravichandran; Harshavardhan Ramanujam; [2020]
    Keywords : Design Thinking; Business to Business B2B ; Front End of Innovation; Customer Centricity; Visualization; Empathy; Minimum Viable Products MVPs ; Well Developed Product Development Processes; Voice of Customer; Customer Requirements Flow; Designtänkande; Business to Business B2B ; Front End of Innovation; Customer Centricity; Visualization; Empathy; Minimum Viable Products MVPs ; Välutvecklade produktutvecklingsprocesser; Customer Voice; Kundkravsflöde;

    Abstract : Design Thinking (designtänkande) är ett kundfokuserat förhållningssätt som används för att stödja innovation. Sedan starten har designtänkandet utvecklats från ett rättframt sätt att lösa tekniska designproblem till en komplex paraplykonstruktion för innovation och förhållningssättet har genom åren blivit ett allmänt accepterat och målinriktat tillvägagångssätt för effektiv produktutveckling. READ MORE

  2. 2. Exploring Voice-Controlled System : Services and Consumer Preferences towards future usage within the Food Industry

    University essay from Jönköping University/IHH, Företagsekonomi; Jönköping University/IHH, Företagsekonomi

    Author : Parflo Jennifer; Georgi Sofroniev; [2020]
    Keywords : ;

    Abstract : As voice assistants and voice-controlled devices continue to gain traction, companies worldwide are exploring the potentials that voice-controlled systems can offer - an ability to connect with users, drive customer attraction, gain market share, and build valuable relationships with market segments. Voice systems shift the interactions from human-based interaction or manually input to a process bound to electronic devices and channels. READ MORE

  3. 3. The Consumer Education Journey

    University essay from Lunds universitet/Företagsekonomiska institutionen

    Author : Rebin Naderi; William O'Riordan; [2020]
    Keywords : Customer Experience Journey; Consumer Education; Consumer Education Journey; Sports Supplements; Gender; Business and Economics;

    Abstract : Thesis purpose The purpose of our thesis is to explore how and why consumers with low prior knowledge educate themselves about sports supplements and what effect gender has. Methodology Our research derives from a pragmatic orientation. READ MORE

  4. 4. The Role of Conversational Interfaces in the Future of Digitaland Technology

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS); KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Tuna Gersil; Ismail Hilal; [2020]
    Keywords : chatbots; voicebots; voice assistants; conversational interfaces; artificial intelligence.; chatbots; voicebots; voice assistants; konversation gränssnitt; artificiell intelligens.;

    Abstract : Conversational interfaces (CIs) have been a trending topic in recent years. As of the last decade, CIs have emerged with the aim of simplifying human-machine interactions and found a wide use case in the market. For example, Siri and Google Assistant are some of the most well-known CIs developed by the tech giants Apple and Google. READ MORE

  5. 5. Speaker Diarization System for Call-center data

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Yi Li; [2020]
    Keywords : MFCC-vector Speaker Diarization; Speaker Verification; Voice Active Detection; Gaussian Mixture Model; Hierarchy Clustering; MFCC-vektor Högtalardarisering; Högtalarverifiering; Röstaktiv detektering; Gaussisk blandningsmodell; Hierarkikluster;

    Abstract : To answer the question who spoke when, speaker diarization (SD) is a critical step for many speech applications in practice. The task of our project is building a MFCC-vector based speaker diarization system on top of a speaker verification system (SV), which is an existing Call-centers application to check the customer’s identity from a phone call. READ MORE