Essays about: "Customer Voice"

Showing result 16 - 20 of 54 essays containing the words Customer Voice.

  1. 16. Constructiveness-Based Product Review Classification

    University essay from Uppsala universitet/Institutionen för lingvistik och filologi

    Author : Ugo Loobuyck; [2020]
    Keywords : constructive; constructiveness; classification; product; amazon; review; transformers; bert;

    Abstract : Promoting constructiveness in online comment sections is an essential step to make the internet a more productive place. On online marketplaces, customers often have the opportunity to voice their opinion and relate their experience with a given product. READ MORE

  3. 17. Problem prevention using the DCOV approach : A case study on a camera monitoring system at Volvo Cars

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

    Author : Carl Larsson; Martin Magnusson; [2019]
    Keywords : DCOV; Camera Monitoring System; Customer Satisfaction; Robust Design;

    Abstract : The Swedish car manufacturer, Volvo Cars, are a pioneer in the automotive industry regarding vehicle safety. Ever since they invented the three-point seat belt, the safety aspect has been their main priority. Today, a car is equipped with new technology and is highly dependent on software solutions. READ MORE

  4. 18. Designing a Digital Voice-Controlled Travel Guide : Investigating the User Experience of Voice-Controlled Customer Service

    University essay from Umeå universitet/Institutionen för tillämpad fysik och elektronik

    Author : Lovisa Carlsson; [2019]
    Keywords : ;

    Abstract : .... READ MORE

  5. 19. Fail-fast in the Design Process of an Interactive Voice Response System

    University essay from Lunds universitet/Ergonomi och aerosolteknologi

    Author : Elise Eborn; Sara Lindgren; [2019]
    Keywords : fail-fast; minimum viable product; minimum viable user experience; design process; interactive voice response; Technology and Engineering;

    Abstract : The world of creating new software is currently going more and more towards being as fast and agile as possible to be able to adapt to changing customer demands. The design process of new software should reflect that, which doesn't leave much time for scheduling user tests in person. READ MORE

  6. 20. Hey Google, speak human to me! A quantitative experiment of human-likeness and personalization in voice assistant interaction

    University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledning; Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

    Author : Louise Bengtsson; Violaine Lulin; [2019]
    Keywords : Voice Assistant; Social Presence; Anthropomorphism; Service Encounter; Advertising Context;

    Abstract : Voice assistants are a new customer touchpoint for businesses, and the market for voice shopping is expected to grow substantially in upcoming years. Despite high societal and business interest, academic marketing research on consumer interaction with voice assistants is scarce. READ MORE