Essays about: "Customer focus in service sector"

Showing result 1 - 5 of 46 essays containing the words Customer focus in service sector.

  1. 1. Hållbarhetscertifiering : effekter på värdekedjan av byggmaterial

    University essay from SLU/Dept. of Forest Economics

    Author : Sofia Andersson; [2023]
    Keywords : effekter på värdekedjan; fallstudie; frivilliga hållbarhetscertifieringar för byggnader i Sverige; hållbar utveckling; ; standarder;

    Abstract : En av vår tids stora utmaningar handlar om att möta klimatkrisen och ökade krav på levnadsstandard hos en växande global befolkning. Allt fler flyttar från rurala till urbana områden, vilket pressar bostadsmarknader världen över. READ MORE

  3. 2. Sustainability and circularity metrics for EV batteries: Enabling circular economy strategy decision making and value communication

    University essay from Lunds universitet/Internationella miljöinstitutet

    Author : Gunjan Kolhe; [2023]
    Keywords : Sustainability metrics; Circularity metrics; LIB CE strategies; Second life battery energy storage system; Product service system; Earth and Environmental Sciences;

    Abstract : The increasing focus on lithium-ion batteries (LIBs) in the context of electrification of transport sector has raised concerns about their high costs, resource and energy demands, environmental impact, and social supply chain risks. To address these challenges and maximize the value of LIBs throughout their lifecycle, circular economy (CE) strategies, such as reusing and repurposing, are being explored. READ MORE

  4. 3. Exploring Circular BESS for the Commercial and Industrial Sector: A customer-centric perspective

    University essay from Lunds universitet/Internationella miljöinstitutet

    Author : Luca Schumann; [2023]
    Keywords : BESS; Circular Economy; Circularity strategies; Customer journey; Digital enabler; Earth and Environmental Sciences;

    Abstract : In recent years, battery energy storage systems (BESS) have gained prominence as a key technology enabling much needed electricity grid flexibility while simultaneously providing distinct value to its end-users. With the anticipated increase of residual value holding used batteries from mobility applications entering the market, more and more companies are looking to construct BESS offers around these second-life batteries in an attempt to unlock the potential of circular business offers. READ MORE

  5. 4. Disruptive external forces as a catalyst for service innovation : Influencing forces of facility service innovation processes due to changing customer behavior

    University essay from Karlstads universitet/Handelshögskolan (from 2013)

    Author : Stina Hedman Nilsson; Carolina Skarin; [2022]
    Keywords : Service Innovation process; Service Innovation; External Forces; Disruptive External Forces; Changing Customer Behavior; Facility Service Sector;

    Abstract : Service innovation is an important component for service business through its applicability in development and accretion that promotes business operations. The service innovation process can be created and maintained through interaction between the actor and the customer, where mutual value is being created through collaboration. READ MORE

  6. 5. Holistic view of brand equity and sustainability activities : A qualitative study in the transport sector

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

    Author : Anna Petterson; [2022]
    Keywords : Sustainability activities; Brand equity; Brand identity; Brand reputation;

    Abstract : Purpose - The purpose of the study is to explore how sustainability activities are perceived as a part of a company’s brand equity and brand reputation in a B2B context within the transport sector. This is studied from the perspectives of the supplier as well as of its customers. READ MORE