Essays about: "Customer journey map"

Showing result 1 - 5 of 11 essays containing the words Customer journey map.

  1. 1. Designing a reactive feedback feature for end-users in web-based media software

    University essay from Umeå universitet/Institutionen för tillämpad fysik och elektronik

    Author : Jessica Dellmar; [2024]
    Keywords : User Feedback; End-user involvement; Usability; Design Thinking; User Experience;

    Abstract : Customer feedback is essential for improving a company's products or services and increasing customer satisfaction. Despite its value, user involvement faces many challenges, such as low user motivation and feedback with missing context information. READ MORE

  3. 2. Exploring Emotional Awareness through User Experience Design : Designing a mobile application which helps to enrich emotional vocabulary

    University essay from Linköpings universitet/Medie- och Informationsteknik; Linköpings universitet/Tekniska fakulteten

    Author : Deimante Butkute; [2023]
    Keywords : User Experience Design; Emotional Awareness; Emotions; Emotional Vocabulary.;

    Abstract : The motivation of this work focused on inspiring the understanding of emotions and the ability to name them precisely to improve self-awareness and well-being. Through an online survey, competitor analysis, customer journey map, and interviews it was clear that the chosen target group of young people do not feel fully confident in understanding their emotions and lacked emotional vocabulary. READ MORE

  4. 3. A guide to novel instructors in Emergo Train System®

    University essay from Linköpings universitet/Institutionen för datavetenskap

    Author : Alva Lindhagen; [2022]
    Keywords : ;

    Abstract : Swedish law states that county councils and municipalities need to prepare for crisis and receive training in crisis management. As crises are infrequent events, training must be conducted on potential scenarios. Scenarios can be simulated using the Emergo Train System (ETS). READ MORE

  5. 4. Improving the sustainability of household -Decision making while purchasing appliances

    University essay from Linnéuniversitetet/Institutionen för design (DE)

    Author : Yuqi Xia; [2021]
    Keywords : Sustainability knowledge; Decision-making; Sustainable behavior; Service design; Web animation;

    Abstract : With the promotion of the 2030 sustainable development goals, more and moreEuropean countries started to highlight them in society, many European people alsoshowed that they are willing to purchase sustainable products, but theenvironmentally conscious consumers rarely translate “green” concerns andintentions into actual purchase behavior. This project is aimed to provide consumerswith comprehensive information about the products and find out the solution toencourage choosing sustainable products while purchasing home appliances. READ MORE

  6. 5. Understanding the design and delivery of customer experience from multiple perspectives : A case study within luxury travel industry

    University essay from Uppsala universitet/Industriell teknik

    Author : Gurruraj Anantharramu; Pascal Kaiser; [2020]
    Keywords : Experience Economy; Customer Experience; Customer Journey; Touchpoints; Co-creation; Customer; Luxury Travel Industry; Supply-Chain;

    Abstract : Staging experiences and providing optimal customer experience has become the new battlefield within the marketing segment, since the introduction of experience economy. The modern customer has multiple devices, channels and touchpoints to interact with the organization and with rapidly changing digital technology, where the product or service information are available online 24/7, he/ she is in-charge of his/ her own experiences. READ MORE