Essays about: "Customer knowledge"

Showing result 16 - 20 of 1008 essays containing the words Customer knowledge.

  1. 16. SDL, qualitative research on service chatbots’ co-destruction impact on consumer ecosystem.

    University essay from Jönköping University/IHH, Företagsekonomi

    Author : Daniele Galizzi; Dilyan Valentinov Peshev; [2023]
    Keywords : Chatbots; AI; Value Co-Creation; Value Co-Destruction; Service Ecosystem; Customer Service;

    Abstract : This study is rooted in the Service Dominant Logic (SDL) theory and explores the phenomenon of value co-destruction, the context being chatbot-mediated customer service, with a focusing on chatbots affiliation with value-co-destruction and on the impacts outsideof the dyadic relationship between the service provider and receiver, described as the broader consumer ecosystem. It is evident that the relationship between businesses and consumers is being revolutionized through the implementation of chatbots, claiming benefits such as improved operational efficiency, and non-time specific service. READ MORE

  3. 17. Competitor analysis of the synchronous machines market : A study of how manufacturers differentiate themselves from each other with unique value propositions

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Fredrick Fager; Jiyan Kösanlioglu; [2023]
    Keywords : Synchronous machines; synchronous motors; synchronous generators; competitor analysis; value proposition; Synkronmaskiner; synkrona motorer; synkrona generatorer; konkurrentanalys; värdeerbjudande;

    Abstract : This report highlights the market for synchronous machines and examines the current situation. Today, the world demands higher volumes of electrical power that is cleaner, more efficient and generated from fossil-free sources. This increases the importance of using efficient and modern that minimise energy losses. READ MORE

  4. 18. Challenges in the Maintenance and Diagnostic Segment of Digital Asset Management in the Swedish Railway Industry

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Salam Adeeb; Marwan Ouali; [2023]
    Keywords : Railway Digital Asset Management; remote monitoring; condition-based maintenance; predictive maintenance; Digital tillgångsförvaltning; prediktivt underhåll; tillståndsbaserat underhåll; diagnostik;

    Abstract : Just like the rest of society, the use of digital technology has throughout the years become a more crucial part for train companies to improve performance, meet customer demands, improve operation and maintenance processes to increase efficiency and reliability. These solutions have through time developed to become part of a cluster named Digital Asset Management (DAM). READ MORE

  5. 19. Quality from the perspective of the internal customer : Internal service experience in a manufacturing industry company

    University essay from Mittuniversitetet/Institutionen för kommunikation, kvalitetsteknik och informationssystem (2023-)

    Author : Stina Enblom; Silvia Padovan; [2023]
    Keywords : customer experience; service quality; internal service quality; service profit chain; customer satisfaction; internal customer satisfaction; customer perceived value; kundupplevelse; servicekvalitet; intern servicekvalitet; service profit chain; kundnöjdhet; intern kundnöjdhet; customer perceived value;

    Abstract : För att förbättra servicekvaliteten är kartläggning och mätning av kundupplevelse en viktig del av förbättringsarbetet. Detta är mestadels studerat ur den externa kundens perspektiv, och inte lika ofta ur den interna kundens. READ MORE

  6. 20. Circular production investments : What a circular production investment is and how it can be designed

    University essay from KTH/Produktionsutveckling

    Author : Lotta Bohlin; [2023]
    Keywords : Circular investments; production investments; production equipment; circularity; green design; Cirkulära investeringar; produktionsinvesteringar; produktionsutrustning; cirkularitet; grön design;

    Abstract : One of the biggest emitters of greenhouse gas in Sweden is the industry sector, and in order to reach the national and global environmental goals, a change is needed. To become an environmentally sustainable producer, the whole life cycle must be taken into consideration, from choice of resources, to production, to use, and End-of-Life treatment. READ MORE