Essays about: "Customer loyalty in Internet banking"

Found 5 essays containing the words Customer loyalty in Internet banking.

1. 1. User Responsive User Experience Design: Building a Conceptual Framework

   University essay from Högskolan i Borås/Akademin för bibliotek, information, pedagogik och IT

   Author : Anders Holm; Christoffer Sundberg Kullström; [2015]
   Keywords : user experience; user experience design; interaction design; usability; responsive web design; user responsiveness; personas; adaptive systems; adaptivity; personalization; customization; adaptive user interfaces; e-banking; internet banking; information systems; human-computer interaction; användarupplevelse; användarupplevelsedesign; interaktionsdesign; användbarhet; responsiv webbdesign; användarresponsivitet; personas; adaptiva system; adaptivitet; personifiering; anpassning; adaptiva användargränssnitt; internetbank; informationssystem; människa-dator interaktion;

   Abstract : To a large extent, business-customer interactions are acted out on digital meeting places. When the possibilities for businesses to engage in face-to-face interactions decrease, relationship building and customer service becomes more of a challenge. READ MORE

3. 2. Future Payment Solutions in Sweden – Critical Success Factors and Scenarios from a Stakeholder Perspective

   University essay from Lunds universitet/Produktionsekonomi

   Author : Carl Bertilsson; Fredrik Hult; [2013]
   Keywords : Mobile Payments; Proximity Payments; Remote Payments; Contactless Mobile Payments; NFC; QR; Mobile Payment Standards; Digital Payment Value Chain; Technology and Engineering;

   Abstract : Mobile payments have become an increasingly hot topic due to the wide availability of smartphones and mobile internet on the Swedish market. Banks have historically enjoyed a monopoly position in payments, but have recently seen new entrants contending for a share of the market as payments go mobile. READ MORE

4. 3. Customer loyalty in Internet banking

   University essay from Sektionen för Hälsa och Samhälle

   Author : M. Eriksson; C. Schuster; [2008]
   Keywords : ;

   Abstract : In the recent years the way to do banking has changed. Internet banking has grown and a lot of niche banks working mainly with the Internet as a medium has entered the Swedish bank market. How to keep the customer loyal online in a very competitive environment has become a main question for the banks. READ MORE

5. 4. Too busy to wait in line, just click and bank online : Customer Loyalty in Web-Only Banks

   University essay from IHH, Företagsekonomi

   Author : Josefine Steinhagen; Lucile Van Kerrebroeck; [2006]
   Keywords : E-Service; Loyalty; E-Banking;

   Abstract : Traditionally, banks have always had a close relationship with their customers. They often knew them as individuals, and satisfied their needs through personal customized services. Recently, the development of electronic banking or e-banking has influenced the increasing competition within the banking industry. READ MORE

6. 5. Customer Loyalty in an Internet Banking Context

   University essay from Institutionen för ekonomi och företagande

   Author : Erika Jansson; Maria Letmark; [2005]
   Keywords : företagsekonomi; bank;

   Abstract : The importance of Internet in banking increases as more people use Internet as their main channel in contacts with their bank. This poses both possibilities and threats to the bank and having loyal customers become more important. READ MORE