Essays about: "Customer relationship in Telecommunication"

Showing result 1 - 5 of 15 essays containing the words Customer relationship in Telecommunication.

  1. 1. Value-driving factors for Employer Attractiveness : A multiple case study within the IT industry

    University essay from Linköpings universitet/Institutionen för ekonomisk och industriell utveckling

    Author : Jonatan Moen; Magdalena Woodhouse; [2021]
    Keywords : Customer value; Employer attractiveness; Employer branding;

    Abstract : As the society we live in today is moving towards being more technology-driven, the competition in the labor market of attracting people within the IT industry is increasing. To attract people within the IT industry, firms must understand what attracts these people to then be able to form a proposition that suits these individuals. READ MORE

  3. 2. Kinds of industries over- and underrepresented in CRM case studies

    University essay from

    Author : Elvira Jacobsson; [2017]
    Keywords : Industry; Case study; Under- and overrepresented; CRM; Customer Relationship Management; CRM-systems;

    Abstract : The purpose of this case study is to determine if there are any under- or overrepresented industries in CRM case studies. CRM stands for customer relationship management and can be applied as a system to help the sales manager in an industry to control the activities and their customers. READ MORE

  4. 3. The influence of deceptive advertising on customer trust and loyalty : A Study of Telecom Sector in Pakistan

    University essay from Umeå universitet/Företagsekonomi

    Author : Mirza Khuram Shahzad; Mehnaz Kausar; [2016]
    Keywords : Marketing communications; Advertising; Deceptive advertising; perceived deception; customer trust; customer loyalty; corporate image; consumer behavior; false advertising; telecommunication sector in Pakistan;

    Abstract : Purpose: The effects of deceptive advertising practices on customer loyalty towards mobileservice providers have been investigated empirically by this study. The main contribution ofthis study is to investigate the perceived deception-customer loyalty relationship under themoderating effect of corporate image and mediating effect of customer trust. READ MORE

  5. 4. Customer Churn Predictive Heuristics from Operator and Users' Perspective

    University essay from Blekinge Tekniska Högskola/Institutionen för kommunikationssystem

    Author : CHANDIRI MOUNIKA REDDY; [2016]
    Keywords : Churn Prediction; Data mining; Telecommunication;

    Abstract : Telecommunication organizations are confronting in expanding client administration weight as they launch various user-desired services. Conveying poor client encounters puts client connections and incomes at danger. One of the metrics used by telecommunications companies to determine their relationship with customers is “Churn”. READ MORE

  6. 5. EXPLORING COMPUTERIZED TROUBLE TICKETING SYSTEM AND ITS BENEFITS IN VODAFONE GHANA

    University essay from Blekinge Tekniska Högskola/Institutionen för kreativa teknologier

    Author : Jerome Akama-kisseh; [2016]
    Keywords : ;

    Abstract : Today more than ever, Computerized Trouble Ticketing System is becoming a booming information technology system that makes the difference between staying in business in a competitive global telecommunication arena. This quantitative exploratory survey utilised conveniently selected research subjects to explore computerized trouble ticketing system and its inherent benefits in Vodafone Ghana Plc. READ MORE