Essays about: "Customer satisfaction index"

Showing result 1 - 5 of 11 essays containing the words Customer satisfaction index.

1. 1. The road towards the flawless residence : A case study in process- and quality management

   University essay from KTH/Byggteknik och design

   Author : Conny Andersson; David Björk; [2021]
   Keywords : Experience feedback; Process control; CSI; Customer Satisfaction Index; Continuous improvement; Quality control.; Erfarenhetsåterföring; processarbete; kvalitetsstyrning; NKI; förbättringsarbete.;

   Abstract : This study was initiated to examine whether processes of the construction company JM ABare followed and how they can be streamlined, if the targeted goals are reached, and whenand why prescribed routines are abandoned. The study was carried out through onlinequalitative interviews with supervisors at nine examined construction projects, and withofficials within the JM AB organization. READ MORE

3. 2. What does it take to make them stay? : how place satisfaction relates to willingness to stay of the creative class

   University essay from Högskolan Kristianstad/Sektionen för hälsa och samhälle

   Author : Jonas Annell; Felix Terman; [2017]
   Keywords : Creative class; place satisfaction; willingness to stay; place attachment; place marketing; CSI;

   Abstract : Swedish students in smaller university host cities leave in favor of more attractive places after having completed their studies. Failing to retain newly graduated students is a problem for university host cities as educated people are associated with the group referred to as the creative class. READ MORE

4. 3. Customers’ Perception on their Satisfaction about the Private Banks in a Developing Country : A perspective of Private Banks in Bangladesh

   University essay from Linköpings universitet/Företagsekonomi; Linköpings universitet/Filosofiska fakulteten

   Author : Md Mahmudul Alam Akanda; Jasmin Dzeko; [2016]
   Keywords : Customers’ perception; Customers’ satisfaction; Private banks; Developing country; American Customer Satisfaction Index ACSI .;

   Abstract : Customers’ satisfaction is a decisive factor in the development process of business which has also an effective impact on contributing a country's GDP. Private banks have been emerged over the time in developing countries where customers’ satisfaction is the driven force of banking industry investigated in Bangladesh. READ MORE

5. 4. The loyalty effect

   University essay from Lunds universitet/Ekonomihögskolan; Lunds universitet/Företagsekonomiska institutionen

   Author : Oskar Bill; Alexander Jöndell; [2015]
   Keywords : Customer loyalty; Net Promoter Score; NPS; American Customer Satisfaction Index; ACSI; Business and Economics;

   Abstract : Authors: Oskar Bill, Alexander Jöndell Supervisors: Carl-Henric Nilsson Associate Professor Lund University ¬ School of Economics and Management Department of Business Administration Charlotta Johansson Associate Professor Lund University ¬ Faculty of Engineering Department of Automatic Control Purpose: The purpose is to predict customer loyalty by utilising big data. This will be done by combining two models: The American Customer Satisfaction Index (ACSI) and the Net Promoter Score (NPS) using the benefits of each model, the cause and effect relationship in ACSI and the simple survey methodology in NPS. READ MORE

6. 5. Customer Loyalty in the Swedish Telecommunication Industry : A case study at Telia

   University essay from Linköpings universitet/Logistik- och kvalitetsutveckling; Linköpings universitet/Tekniska fakulteten

   Author : Juan Carlos Haro Vicente; Emelie Sun; [2015]
   Keywords : Net Promoter Score; loyalty; satisfaction; retention; mobile services; broadband services; multimedia streaming.;

   Abstract : There are two main purposes of this thesis. The first one is to get a better understanding of the aspects affecting customers’ loyalty in the telecommunication industry, in the context of when customers are using the services. READ MORE