Essays about: "Customer satisfaction telecommunication"

Showing result 1 - 5 of 16 essays containing the words Customer satisfaction telecommunication.

1. 1. PRODUCT MANAGEMENT SYSTEM : A BRIDGE BETWEEN THE CUSTOMER ANDCOMPANY’S BUSINESS MODEL AND STRATEGY FORNICHE COMPANIES IN OLIGOPOLY MARKETS

   University essay from KTH/Skolan för industriell teknik och management (ITM)

   Author : Christina Berggren; [2021]
   Keywords : Business Model; Business Strategy; Business Processes; Oligopoly market; Digitalization; Dynamic Capabilities; Product Management system; SMEs; Niche companies; Affärsmodell; Affärsstrategi; Affärsprocesser; Oligopolmarknad; Digitalisering; Dynamisk kapabilitet; Produkthanteringssystem; SMF; Nischföretag;

   Abstract : For smaller niche companies in an oligopoly market to survive and grow, they need to focus on either having unique products and/or unique, more efficient internal processes compared to their larger competitors. One possible success factor for these smaller companies is to exploit the business potential found in an increasingly digitalized world. READ MORE

3. 2. Product Differentiation Strategies and Impact of Factors Influencing the Differentiation Process : A Case study of the Mobile Telecom Service Industry of Pakistan

   University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

   Author : Yaser Qayyum; [2017]
   Keywords : Product Differentiation; Service Differentiation; Innovation; Customer Satisfaction; Service Quality; Customer Value; Value Added Services; Price; Advertising Promotion; Regulations; Competitive Imitation;

   Abstract : Telecommunication has evolved tremendously from its origin to the present. Competition has grown in the telecommunications industry. One of the idiosyncratic characteristics of the mobile telecom services industry is the offering of homogenous products/services to the whole market, which indicates services being undifferentiated. READ MORE

4. 3. Evaluation of the Profitability of Quality of Experience-based Resource Allocation Deployment in LTE Network : A Techno-economic Assessment based on Quality of Experience in Video Traffic

   University essay from KTH/Radio Systems Laboratory (RS Lab)

   Author : Uri Arta Ramadhani; [2017]
   Keywords : Quality of Experience; radio resource management; video quality; mean opinion score; revenue loss; upplevad kvalitet; radio resurshantering; videokvalitét; medelvärde av graderingarna; inkomstförlust;

   Abstract : In the current mobile telecommunication market, with slow growth in mobile subscriptions and increasing traffi demand, each mobile operator needs to manage their customer loyalty in order to maintain position in the market. To retain their customer's loyalty, the user quality of satisfaction needs to be preserved. READ MORE

5. 4. EXPLORING COMPUTERIZED TROUBLE TICKETING SYSTEM AND ITS BENEFITS IN VODAFONE GHANA

   University essay from Blekinge Tekniska Högskola/Institutionen för kreativa teknologier

   Author : Jerome Akama-kisseh; [2016]
   Keywords : ;

   Abstract : Today more than ever, Computerized Trouble Ticketing System is becoming a booming information technology system that makes the difference between staying in business in a competitive global telecommunication arena. This quantitative exploratory survey utilised conveniently selected research subjects to explore computerized trouble ticketing system and its inherent benefits in Vodafone Ghana Plc. READ MORE

6. 5. Study of Users’ Data Volume as Function of Quality of Experience for Churn Prediction

   University essay from Blekinge Tekniska Högskola

   Author : Ravuri Hemanth Kumar; [2016]
   Keywords : Churn; Mobile Data; Quality of Experience; Experience Sampling Method;

   Abstract : Customer churn has always been a problem to be addressed by the telecommunication service providers. So far, work done in this regard was based on analyzing historical data of the customers by using different data mining techniques. READ MORE