Essays about: "Customer service in the banking sector"

Showing result 21 - 25 of 28 essays containing the words Customer service in the banking sector.

  1. 21. The analysis of antecedents of bank-SME loyalty : professionalism, relationship quality, corporate image & switching barrier as a moderator

    University essay from Sektionen för hälsa och samhälle

    Author : Zahida Sarwary; [2012]
    Keywords : Loyalty; Relationship quality; Corporate image; Switching barrier; expertise; ethical behavior; intimacy; B2B; SME; banking; Marketing;

    Abstract : The aim of this study is to combine the various concepts, in the field of SME in service based industry, being developed independently by researchers. The goal is to provide a comprehensive overview on the rules and interactions of the involved factors. READ MORE

  3. 22. The critical success factors of information and communication technology usage in Nigeria’s commercial banks

    University essay from SLU/Dept. of Economics

    Author : Kelvin Omorowa; [2011]
    Keywords : Commercial bank; Technology; Customers; Service ; Critical Success factor;

    Abstract : The rapidly changing business environments in which organizations operate have brought challenges that organizations must meet up with in other to remain competitive. According to Adewoye (2007), these environments in which banks and other organizations operate are competitive, complex and consist of changing operational conditions. READ MORE

  4. 23. The impact of service quality in customer satisfaction case of "One Bank"

    University essay from Institutionen för teknik och samhälle

    Author : Abu Nayam; Mohammad Rezaul Karim; [2011]
    Keywords : ;

    Abstract : The aim of this thesis is to gather more knowledge about the impact of service quality on customer satisfaction in “One bank Ltd” in Bangladesh. Nowadays the market of the serviceproviding firm is highly competitive and the expectation of the customer is increasing. READ MORE

  5. 24. The Effect of Customer Relationship Marketing on Customer Retention in the Ghanaian Banking Sector : A case study of Intercontinental Bank Ghana Limited

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Frank Kojo Kuranchie; [2010]
    Keywords : Customer relationship management; customer relationship marketing; customer retention.;

    Abstract : Abstract Customer relationship management as a strategic marketing concept has gained tremendous interest among researchers and practitioners in recent times. Within the last two decades a significant number of research works have been carried out on various issues relating to customer relationship management. READ MORE

  6. 25. Luxembourg Banking Secrecy - Privacy tool or fraud facilitation?

    University essay from Lunds universitet/Juridiska institutionen

    Author : Philip Sahlin; [2009]
    Keywords : Bankrätt; Law and Political Science;

    Abstract : Luxembourg has been able to build up a very rich financial centre due to the use of a strong legal framework, social and political stability in the Grand Duchy and long-standing economic openness to the outside world. It is the second largest investment fund centre in the world after the United States and the premier private banking centre in the Euro zone. READ MORE