Essays about: "Customer service in the banking sector"
Showing result 6 - 10 of 28 essays containing the words Customer service in the banking sector.
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6. Greening the Banks - Are the Customers Onboard : A study into the effects of green banking products on Swedish retail banking customers
University essay from KTH/Skolan för industriell teknik och management (ITM)Abstract : Increasing climate awareness, the Paris Agreement urging institutions to enable the economic transition toward sustainability and the looming possibility of environmental regulations are challenges facing the banking sector today. This study however chooses to see opportunities in a changing retail banking environment, investigating what green banking products customers want their bank to provide and how the introduction of green banking product might impact customer loyalty. READ MORE
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7. Customers’ perceptions of self-service quality : a qualitative case study in the Swedish banking sector
University essay from SLU/Dept. of Forest EconomicsAbstract : Self-service technology, SST, enables the customer to interact with a service without contact with an employee. This technology has several benefits for both customers and businesses and is a powerful tool to achieve long term success. So the quality of an SST becomes crucial for businesses in order to achieve long term success. READ MORE
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8. The Impact of Virtual Agents on Customer Loyalty in Major Swedish Banks
University essay from Högskolan i Jönköping/IHH, FöretagsekonomiAbstract : Abstract Background Since the emergence of digital banking, the financial sector has experienced a significant transformation in both how business is conducted and how services are provided to customers. Previous literature has examined how new technologies and the digitalization of banks' customer service affect customer loyalty. READ MORE
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9. The Future Bank : Banking services seen through the eye of Generation Y, risin’ up to the challenge of industrial transformation.
University essay from KTH/Hållbarhet och industriell dynamikAbstract : The financial sector, as we know it, is radically transforming. As a result of the European regulation PSD2, customers banking data is becoming available for third parties by APIs [Evry n.d]. The traditional banks are now being exposed to competition from FinTechs and BigTech [Evry 2017]. READ MORE
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10. The transparency of fitness : A view of transparency management within gyms
University essay from Umeå universitet/FöretagsekonomiAbstract : Did you know that there are over 1500 gyms in Sweden?With personal health becoming of greater importance in Sweden, the increase in interest for gyms have skyrocketed in the last decade. This has created a competitive business environment with over 100 new gyms starting in 2013 alone. READ MORE