Essays about: "Customer service"

Showing result 1 - 5 of 1002 essays containing the words Customer service.

  1. 1. Retailing in the digital age : A cross-sectional survey of employees' attitudes toward digitalization

    University essay from Umeå universitet/Företagsekonomi; Umeå universitet/Företagsekonomi

    Author : Linnea Pernebrink; Adam El Azab; [2019]
    Keywords : Digitalization; retail employees; attitudes; e-commerce; self-service systems;

    Abstract : Digitalization is changing the world, and the retail industry is no exception. The new technologies are affecting retail in multiple ways to increase sales and customer satisfaction. This change is being observed in the physical stores as well as new online markets. READ MORE

  2. 2. The effects of customer moods on value co-creation practises : A study based on student’s experiences from a restaurant setting

    University essay from Karlstads universitet/Fakulteten för humaniora och samhällsvetenskap (from 2013); Karlstads universitet/Fakulteten för humaniora och samhällsvetenskap (from 2013)

    Author : Carl Abrahamsson; Lucas Ritvala; [2019]
    Keywords : ;

    Abstract : In the service industry, value creation has emerged from being something where service providers are the sole creators of value, into something where customers are equal creators of value. Nowadays it is seen as value co-creation between the two parties. READ MORE

  3. 3. Servitization in the Car Industry: A Case Study of the concept Care by Volvo

    University essay from Göteborgs universitet/Graduate School

    Author : Rebecca Kjellberg; Erica Lagerkvist; [2018-08-02]
    Keywords : Servitization; Servitization in the car industry; Servitization in manufacturing industries; Servitization and Customers; Subscription; Service and Value Adding activities;

    Abstract : MSc in Innovation and Industrial Management.... READ MORE

  4. 4. HELLO, HOW CAN I HELP YOU? THE FUTURE OF CUSTOMER SERVICE IN SWEDISH SERVICE COMPANIES

    University essay from Göteborgs universitet/Graduate School

    Author : Carl Lindberg; Elvira Zandhers; [2018-08-02]
    Keywords : Customer service; Future of Customer Service; Factors; Trends; Uncertainties; Scenario;

    Abstract : MSc in Innovation and Industrial Management.... READ MORE

  5. 5. 2018 - an IPA Odyssey: A single case study of how an Intelligent Personal Assistant should be constructed to align with the value proposition of Lynk & Co

    University essay from Göteborgs universitet/Graduate School

    Author : Philip Smith; Vincent Tollesson; [2018-08-02]
    Keywords : HRI; Human-Robot Interaction; IPA; Intelligent Personal Assistant; Customer-centric; Service-dominant logic; User acceptance; Value proposition; Value proposition canvas;

    Abstract : MSc in Innovation and Industrial Management.... READ MORE